Useful Phone Numbers

Community Matters Advice Service

Helpline Number: 0845 8474253 from 09.30 to 13.00 on Mondays, Wednesdays and Fridays.

Community Matters' Advice Service provides guidance on all aspects of managing a charity, its premises, activities, and social and contractual relationships. You can also fax 020 7278 9253, use the contact form on the website or write to

Advice Service,
Community Matters
12-20 Baron Street
0N1 9LL

Business Link Helpline

Helpline number: 0845 600 9006

A Business Link Helpline is also available to support people who are unable to access the internet or have difficulty in doing so.

HMRC Charities Helpline

Helpline number: 0845 302 0203

Call the Charities Helpline for:

  • advice on applying for recognition as a charity for tax and Gift Aid purposes
  • advice on VAT reliefs for charities
  • advice on VAT reliefs for disabled and older people
  • registering as a CASC
  • help completing a Company or trust tax return
  • advice about Gift Aid, Payroll Giving and making a repayment claim
  • any other charity or CASC tax enquiries

National Careers Helpline

Helpline number: 0800 100 900

Your personal National Careers Service adviser can help you to plan your future. They can offer you a variety of services – which ones you choose will depend on what you want to do.


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