Statement of Service

HLC aims to deliver a range of independent and impartial information, advice and guidance services to partners, stakeholders and clients within the voluntary and community sector in the Humber sub region.

What we can provide:

  • Support with capacity building, including leadership and management, volunteering and legislation
  • Support with performance improvement, including management of data
  • Support with quality improvement, including achievement of quality standards and CPD (this includes Teacher Training opportunities), SAR development and Inspection preparation
  • Clear and current information on funding opportunities, both internal and external
  • Marketing of partner training opportunities
  • Training resources as appropriate

What you can expect from us

HLC follows the National Information, Advice and Guidance Board's Code of Principles and supports partners and stakeholders to do so.

Accessible and visible

The service should be recognised and trusted, be able to signpost and refer on as appropriate and be available in a format suitable to the partner, stakeholder or client.

Professional and knowledgeable

HLC staff should have the skills and knowledge to be able to indentify quickly and effectively the partner, stakeholder or client's needs and refer on if necessary.

Effective connections

Links between different services should be clear and support in transferring between services should be available.

Availability, quality and delivery

The service should be targeted at the needs of partners, stakeholders or clients and be informed by social and economic priorities at local, regional and national levels.

Diversity

The range of the services should reflect the diversity of the partner's, stakeholder's or client's needs.

Impartial

The service should support partners, stakeholders or clients to make informed decisions based on their needs.

Responsive

The service should reflect the partner's, stakeholder's or client's present and future needs.

Friendly and welcoming

The service should encourage partners, stakeholders and clients to engage successfully with HLC.

Enabling

The IAG service should encourage and support, partners and stakeholders to access and use information to increase capacity and sustainability in the sector, and clients to access and use information to plan their careers and explore the implications for both learning and work.

Awareness

Partners, stakeholders and clients should be aware of the IAG services that are relevant to them and have well informed expectations of those services.

Confidentiality

All information disclosed to HLC will be dealt with confidentially and what will be recorded and may need to be shared will be explained.

Feedback

HLC actively encourages feedback in order to continuously improve the effectiveness of the service through monitoring and evaluation.

Comments, compliments and complaints can be left by clicking this link

To read HLC Complaints and Compliments policy please click the link in the right column.

HLC Core Values

  • We value collaborative working to enhance the role of the voluntary and community sector in the learning agenda
  • We believe in the unique contribution the sector can make towards social cohesion and stronger communities
  • We believe the sector is best placed to work with hard to reach learners and make a positive difference to their lives and aspirations
  • We believe in a team ethos with everyone working together, supporting each other and valuing the diversity that individuals bring from their own experiences and background
  • We believe that the learner should be at the heart of decision making
  • We strive for excellence in all that we do